Delivery FAQ
For all Australian orders over $75, we offer free, tracked shipping and estimate order will be delivered within 2-8 business days. International order shipping rates vary depending on location.
Once your order has been picked and packed, we’ll send you a confirmation email and a tracking number.
If you have any other questions, please feel free to get in touch at info@boostlabco.com.
How long does it take to receive my order?
Black Friday update: Due to high Black Friday demand, please allow 7–10 business days for your order to dispatch. The delivery times below apply once your order has shipped.
Standard Shipping: 2–8 business days
Express Shipping: 1-4 business days
Same Day Delivery: Order by 12:30pm (AEST) Mon-Fri for delivery that evening (6-9pm). Orders placed after cut-off, on a weekend or public holiday will be delivered the next business day instead. NOTE: Can't deliver to PO boxes or parcel lockers and is only avaliable to select post codes within NSW.
Who do you use for shipping?
All Australian orders are sent via Australia Post.
What is the delivery cost?
Standard Shipping: $7.50 AUD (Free on orders over $75 AUD)
Express Shipping: $12.50 AUD (Free on orders over $120 AUD)
Same Day Delivery: $15 AUD
What if I am not at home when the parcel arrives?
All Australian orders will be sent via Australia Post and left in a safe place if nobody is at home.
I am an International customer, will there be any additional charges to receive my package?
Customers can be charged for buying & importing product into their country. BOOST LAB does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these charges. Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary from country to country.
If you are concerned, we suggest you do contact you local DHL to find out what the custom and duty charges will be before placing your order.
When do I need to order to receive my order before Christmas?
To receive your order before Christmas, please order by:
- Standard shipping: Thursday 17 December (NSW: Friday 18 December, WA: Wednesday 16 December, NT: Monday 14 December)
- Express shipping: Monday 21 December (NT: Friday 18 December)
These dates are a guide based on our couriers’ advice and apply to metro areas. If you’re in a regional or rural area, please allow extra time. Peak-season delays can still happen, so we recommend ordering early. Orders placed after these dates will still be shipped as quickly as possible, but we can’t guarantee delivery before Christmas.
I’ve missed the Christmas cut-off. What can I do?
If the express cut-off hasn’t passed, upgrade to Express at checkout. Otherwise, a BOOST LAB e-gift card is delivered instantly by email and makes a great last-minute gift!
Are you shipping over the holiday period?
Our warehouse is closed for the public holidays on 25 and 28 December and 1 January. It’s open 29–31 December, so orders placed between Christmas and New Year will still be dispatched on those days.