We’re sorry to hear you’re not satisfied with our product. We all have a unique skin profile, so finding the products that work best for us isn’t always easy.

Change of Mind Return

Product returns for items purchased directly through our website will be accepted if you change your mind within 30 days of receiving your parcel. To qualify for a change of mind return, product/s must be unopened, unused, with all original packaging. If we are satisfied with the condition of the returned product/s, we will provide you with a refund to the value of the returned product/s less any postage or handling costs. Please email our team at info@boostlabco.com to request a return. Please note return shipping is at your own cost if you are making a return due to change of mind.

Faulty/Damaged Item 

If the item you have received is faulty or damaged, please email our team at info@boostlabco.com with a photo/video and a detailed description of the product fault. Our team will then be in contact with you to organise a replacement product. Please note that if we require you to return the item for quality testing, return shipping costs will be covered by BOOST LAB.

Incorrect Item/s Received

If you have received an incorrect item in your order, please email our team once you have received your parcel with a photo of the product/s you have received as well as the delivery parcel they came in. Our team will then be in contact with you to organise a replacement and return of the incorrect item. Please do not open or dispose of the item/s until our team has contacted you. 

Allergy/Adverse Reaction Return

If you believe you have had an allergic reaction to a product, please email our team at info@boostlabco.com and discontinue use. Our team will then be in contact via email to assist you further with next steps. Please note that we recommend patch testing all new products prior to full application. 

External Retailers

BOOST LAB has no obligation to return or refund any items purchased from an external retailer, eg. Priceline, Terry White Chemmart or Farmers. Returns and refunds will only be accepted for products purchased directly from the www.boostlabco.com website.